Turnaround time for usual laundry service is typically 5 working days. That is because shops are handling tons of commercial laundry every day. NextDoorWash‘s service provider (likely your neighbor) will most probably finish your laundry in less than half that time.
Delivery time is always estimated for usual laundry service. Customers usually have to wait for couple of hours for any delivery (if they are lucky). You can arrange with NextDoorWash’s laundry service provider (likely your neighbour) to collect your laundry at your desired time.
Please also see Why laundry requester choose us in the main page.

 

NextDoorWash provides laundry service providers with function to provide photos to show their tools of trade (i.e. washing machine, dryer, iron & ironing board, detergents / softeners). You are encouraged to browse through and compare prices and reviews. You can also highlight any special request to the laundry service provider when you deliver your dirty laundry.

The system automatically computes the average service duration based on each laundry service provider past history. In this way, laundry service requester will know what is the estimated time required for that particular service provider.

Please do not worry too much about quality. Laundry is not rocket science. You know how to do your own laundry too. It’s just that you do not have the time to do it. Moreover, we provide Laundry & Ironing Tips for laundry service providers. You can try out service providers with a minimum number of laundry pieces before committing to larger and long term requests.

Each laundry service provider has their own price list. You are encouraged to browse through and compare prices and reviews. 

NextDoorWash model is based on laundry service requester bringing the dirty laundry to, and subsequently collecting the cleaned laundry from, the laundry service provider. At the moment, we do not have delivery options. We do not stop laundry service requester and laundry service provider from arranging other delivery methods.

Once a laundry request is confirmed, we will provide both parties with the necessary contact details to kickstart the process.

NextDoorWash is based on a community of trusted neighbours. Your laundry service provider (most likely your neighbor) is the party responsible for your laundry. There is no refund from NextDoorWash. You are encouraged to work out any compensation with your laundry service provider amicably.

Paypal - they accept payment types from almost anyone with an email address, and they provide PayPal Buyer Protection.

NextDoorWash provides laundry service providers with function to provide photos to show their tools of trade (i.e. washing machine with air wash function, in-home dry cleaning kits). You are encouraged to browse through and compare prices and reviews. Take note that clothes made from leather, suede and fur should not be dry cleaned at home. These items require special techniques to clean and are best left to professional cleaners.

Due to transaction charges charged by payment gateways, there is a need to maintain a minimum transaction fee in order to cover for these charges.

Certainly yes! We will be enhancing the site to add exciting new features mentioned below. Do contact us to let us know what other features you would like to have.

1) Chatbot to help answer frequently asked questions quickly.

2) Mobile app for a more interactive user experience.

You have to provide enough cloth hangers when you bring your dirty laundry to the service provider if you indicated that ironing service is required.

Our Customer Care team will be happy to help you. Please submit your enquires by using the contact form or email us at support@nextdoorwash.com